Let your network do the selling. Our Omni-Channel Central solutions provide the infrastructure retailers need to build a highly adaptable organization.

Convert your call centre into a profit centre.

  Manage the complete order lifecycle through omni-channel customer service, distributed selling and order fulfilment optimisation capabilities.

Features + Functions

  • Provide CSRs fast and easy access to a customer’s most recent transactions originating from any channel
  • Make order inquiry calls shorter by providing the most requested information with fewer clicks
  • Provide ability to enter and manage orders in a call center
  • Support order capture functions like pricing, promotions, taxes and payment processing
  • Support returns/exchanges for orders from any channel
  • Enable click and collection store conversations with customers and accommodate their preferences
  • Provide a view of the full lifecycle of every customer transaction
  • Enable a rich user experience through an intuitive user interface
  • Give CSRs the ability to sell across the entire network using multiple delivery methods like ship to address, pick-up in store and ship to store

Optimize order fulfilment with DOM.

  Our Distributed Order Management software gives omni-channel retailers and consumer goods manufacturers with retail operations the tools to manage, monitor and optimise cross-channel order management—from the time of order entry through funding sourcing, allocation, shipping and settlement. Regardless of whether an order originates online, in-store, through the call centre or catalogue, our Distributed Order Management software provides a global, real-time view of inventory, order status and location.

Features + Functions

  • Minimise delivery time and maximise order profitability by optimizing selection of the fulfilment location using the defined customer service and profitability
  • Manage multiple fulfilment constraints such as fulfilment outages, capacity constraints and inventory protection
  • Orchestrate complex merge-in-transit fulfilment flows to provide single delivery to the customer
  • Enable vendor drop-ship order fulfilment
  • Manage retail/replenishment order fulfilment through purpose-built strategies
  • Predict and manage inventory shortages, potential customer service issues and delivery problems